Job Details

Description

Associated Students (AS) is a comprehensive campus auxiliary corporation of CSU, Chico serving thousands of students, faculty, staff and community members through myriad student programs, services and business enterprises. AS operates residential and retail dining services, the Bell Memorial Union (BMU), and the Wildcat Recreation Center (WREC). Additionally, the AS offers a wide variety of services and programs such as: CAVE (Community Action Volunteers in Education), the Child Development Lab, Adventure Outings, Operation Programs and Services (OPS), Sustainability and student government.

Associated Students is now hiring for the position of Conference Services Student Front Desk. This is a part-time, non-benefited student position that will work no more than 20 hours per week while school is in session. The pay rate is $16.50 per hour. The schedule for this position is based upon department needs and is subject to change at any time. To be eligible for student employment, you must be enrolled at CSU, Chico and maintain at least 6 units (undergraduate student) or 4 units (graduate student) throughout the course of employment.

In support of campus-wide efforts, the AS is committed to recruiting and hiring candidates who demonstrate and embrace our corporate value and strategic priority of diversity. We take a culturally-informed and identity-affirming approach to all our processes related to employee relationships. We provide timely and intentional opportunities to increase the cultural consciousness and commitment to inclusivity within the Associated Students and actively support University-wide diversity initiatives. Successful candidates are those of diverse abilities and identities who will work to advance policies and practices that will strengthen our organizational culture.

Before submitting your application and resume, please review both carefully for accuracy and completeness. Attention to detail is important. Poor grammar, spelling errors, and/or incomplete fields may adversely affect consideration of your application for employment.

IMPORTANT: If you are selected for hire, please be prepared to complete all new employee documents including the Form W-4 and Form I-9*. The Form I-9 will require original documents as defined on page 3 of the form found here. In order to be hired, you must provide one item from list A OR one item from list B ANDlist C. If you are unsure what to bring, please call AS Human Resources at 530-###-#### or visit the USCIS Website:

*Non-resident students: Students with an F-1 visa will need to provide additional documentation and obtain a Social Security Number. If hired, the area supervisor will provide more information.

Conference Services Student Front Desk Assistant

DEFINITION
Under general supervision of the AS Conference Services Events Manager help plan and organize the Conference Services functions of the Bell Memorial Union and ensure effective representation of the department and to do related work as required.

DISTINGUISHING CHARACTERISTICS
This classification is for a working level student position which assists Conference Services in the managing and organizing of the office and of events for the Bell Memorial Union through answering the phone and taking reservations both via e-mail and in person.

EXAMPLES OF DUTIES

• While working in a fast paced environment, this position provides excellent customer service in all interactions with internal and external customers.
• Work with clients to make reservations for meetings, banquets and other events in the Bell Memorial Union while ensuring efficient and proper use of space.
• Accurately enter reservation and catering information into computer.
• Use Microsoft Office Excel to enter and reconcile invoices along with other light Account Receivable duties.
• Perform basic office skills; answer phone calls, copying, filing, distributing mail, etc.
• Help maintain overall office organization.
• Collaborate with student organizations, campus community and outside groups while representing Conference Services.
• Attend all related events and meetings.
• Maintain Conference Services policies.

REPORTS TO

Conference Services Assistant Director

TYPICAL WORKING CONDITIONS
Work is performed in AS Conference Services and throughout the Bell Memorial Union, in an office environment, and possibly outside environments; continuous contact with staff, campus community and public.

TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copiers, scanners and FAX; reasonable accommodations will be made.

EMPLOYMENT STANDARDS

Ability to:

Provide excellent customer service both in person and on the phone

Work effectively with clients, supervisor and co-workers

Be self-motivated and organized

Work in a team environment.

Effectively communicate and present clear and concise information in both oral and written form.

Enter details into computer programs with a high level of accuracy

Experience:

Administrative support and/or clerical experience preferred.

Hotel or Hospitality experience preferred

Accounts Payable/Receivable experience preferred.

Experience with Microsoft Office programs preferred.

Education:
Preference given to students majoring in Hotel/Restaurant Management and Event Planning

Requirements

Provide excellent customer service both in person and on the phone

Work effectively with clients, supervisor and co-workers

Be self-motivated and organized

Work in a team environment.

Effectively communicate and present clear and concise information in both oral and written form.

Enter details into computer programs with a high level of accuracy

Must be able to work the following shifts: Tues- 8am-11am or 11am-2pm, Wed- 3pm-5pm, Thurs- 8am-11am or 11am-2pm